| AhsayUp Discovery | AhsayUp Core | AhsayUp (Standard) | AhsayUp NewOS | |
|---|---|---|---|---|
Discovery | ||||
| Pre-installation check performed by one of our professional engineers | yes | yes | yes | yes |
| License check - verify adequate v7 CBS, client, and module licenses | yes | yes | yes | yes |
| Branding migration (if applicable) - you provide your v7 images and we'll build your v7 installers. Include for (1) CBS, (1) OBM, and (1) ACB installers. (Requires already branded software and valid license) | no | no | yes | yes |
| Analyze collected information about your environment | yes | yes | yes | yes |
| Submit discoveries to you - we'll identify any unsupported client versions, storage space requirements, or point out other specifics | yes | yes | yes | yes |
| Schedule upgrade - once everything is in order, we'll coordinate an acceptable date | no | yes | yes | yes |
Service (Deliverables) | ||||
| Prepare installers | no | yes | yes | yes |
| Perform upgrade from OBS pre-v6.27 Add-On service | no | yes1 | yes1 | yes1 |
| Perform in-place upgrade of one Backup server (OBS v6.27 or v6.29) | no | yes | no | no |
| Perform in-place upgrade of one Backup server and up to one existing Replication server (OBS v6.27 or v6.29) | no | no | yes | no |
| New CBS Install and configure onto one new OS (same platform) | no | no | no | yes |
| Transfer User Home storage data to new storage volume | no | no | no | no |
| Post-upgrade checkup | no | yes | yes | yes |
| Enable Auto-Update (AUA) for up to five ACB or OBM clients to v7 | no | no | yes | no |
| Enable Backupset data conversion for up to five BackupSet | no | no | yes | no |
Support | ||||
| Handled by normal Support channels based on your current Support level | yes | yes | yes | yes |
Fee | ||||
| US$250 (Can be used as credit towards purchase of AhsayUp) | US$800 | US$1,500 | US$2,000 | |
Valid maintenance and the correct license count are required for this Upgrade Service because our engineer will install the most updated version. If your software is out of maintenance or is earlier than Version 6.27.0.0, please mention this to our sales/support team when you place the order and we will advise necessary arrangement.
The project typically completes within 2-3 weeks, but as each upgrade situation is tailored to your environment, times can vary.
The one-time Upgrade Service is valid for two-months from our engineer's first message initiating the service.
Within this period our engineers will actively communicate with your point of contact to discuss the technical aspects and to ensure a smooth upgrade. Our engineers will communicate the stages of the project as it progresses.